Collect Services

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ADMINISTRATIVE COLLECTION

We do the approach once the invoice is passed due. The treatment is friendly but firm in which we try making payment arrangements or obligations making a follow-up on the dates agreed in order to ensure payment and prevent the account to be in arrears

Management and follow-up of all payments before their expiration.
Collection and identification of the payment or transfer on the day it is applied.
Direct deposit to our customer’s account.
Recovery, updating and follow-up of the past due portfolio.
Results reports delivery.

EXTRAJUDICIAL COLLECTION

For this task, a more specialized, firm and punctual treatment is required since they are clients that went through an administrative collection process and the recovery was not achieved.

We use different collection tools to achieve payment.
Mass telephone contact at national level to customers with accounts in arrears.
Payment agreements setting and following up until the total amount is covered.
Massive delivery of extrajudicial letters nationally.
Predictive automatic call service.

JUDICIAL COLLECTION

Thanks to our team of expert lawyers, we start and follow up on legal processes in order to recover our customers’ past due accounts

SOCIAL COLLECTION

Specialized collection in which we focus efforts on keeping a quiet society and informed about the payment of its obligations, becoming a communication channel between the taxpayer and the current government.

MORTGAGE COLLECTION

We keep the loan payments up-to-date, making payment agreements if necessary. We serve delinquencies from one day passed due to legal processes in order to recover the property through the auction or embargo, with that we justify the mortgage action.